Terms & Conditions
1. Returns and Exchanges.
- If you received faulty product, you can return the product within 3 days of original receipt for exchange with the same faulty product; collection, colour, and size BUT subject to product availability. If there is any price difference, customer needs to top up the remaining difference.
- The faulty product must be unworn, unwashed, unaltered, unscented and with all tags remain intact; otherwise it cannot be exchange.
- Original delivery and handling charges are non-refundable.
- Return shipping charges:
- If the faulty is from HQ, HQ will pay the shipping charges.
- If the faulty is from the Customer, HQ will not take the responsibility of the return shipping charges.
- At bysimaa.com, protecting your personal information is a priority.
- We use Secure Sockets Layer (SSL) to encrypt your credit card number, name, and address. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window.
- If you see an unbroken key or closed lock (depending on your browser), the SSL is active, and your information is safe.
3. Your Privacy
- At bysimaa.com, your personal information is confidential.
- We do not rent, sell, barter, or trade email addresses.
- When you place an order with us, we collect your name, address, telephone number, and your email address.
- We use this information to fulfil your order and to communicate with you about your order.
4. Contact Us
- If your question or comment is relative to your order, call +6016 986 1438 and speak with one of our friendly Customer Service professionals or email us at [email protected]
5. How to Order
- Ordering online from the bysimaa.com Online Store is easy!
- Simply choose the items you wish to purchase and add them, individually, to your shopping cart.
- Each time you add an item, you'll be able to view the entire contents of your cart with a total amount purchased so far.
- You will also be able to see which items are in stock and which items are sold out. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.
6. Pricing and Payment
- All prices are in Ringgit Malaysia (MYR) and are subject to change without notice.
- We currently accept direct payment from major bank in Malaysia including Maybank2u, CimbClicks, RHBonline, ALLIANCE Bank, Bank Islam, and Hong Leong Bank.
- You will be redirected to your preferred payment channel when you proceed to check out.
- We have done our best to display as accurately as possible the colours of the products shown on bysimaa.com
- Colour of products in this website may differ slightly due to lighting/screen brightness of different gadget used to view this page.
- However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
- At bysimaa.com, most orders ship out from our warehouse one day after payment received.
- Although most online orders process and deliver within 3 to 5 business days, please allow up to 4 to 7 days for delivery (Shipping in Malaysia only).
- This website is operated by bysimaa.com.
- All inquiries may be directed to:
By Simaa Enterprise
C-117, Tingkat Atas, Lorong 10,
Taman Sejati Indah,
08000 Sg Petani,
Phone: +6016 986 1438
Customer Service: [email protected]
- These terms and conditions govern your use of this Website.
- Please take a few minutes to review these terms and conditions.
- Your use of the bysimaa.com website constitutes your agreement to follow these rules and to be bound by them.
- If you do not agree with any of these terms and conditions, do not use the bysimaa.com website.
10. These Terms and Conditions May Change
- bysimaa.com reserves the right to update or modify these terms and conditions at any time without prior notice.
- Your use of the bysimaa.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.
- For this reason, we encourage you to review these terms and conditions each time you use this website.